Policies at a Glance

Please scroll down to read each policy in its entirety.
​Code of Conduct & Respectful Behavior Policy
Our Commitment: Wise Owl Wellness is committed to creating an environment that is safe, welcoming, respectful, inclusive, and professional for everyone who enters our spaces or participates in our offerings. Every participant, client, student, instructor, practitioner, staff member, guest, and collaborator deserves to be treated with dignity and respect.

This Code of Conduct applies to all Wise Owl Wellness activities, including:
  • Classes and group practices
  • Private and individual sessions
  • Workshops and special events
  • Trainings and certification programs
  • Retreats and community gatherings
  • Online and Zoom offerings
  • Social media groups and other Wise Owl Wellness online communities
  • Email, text, social media, and other communications related to Wise Owl Wellness
  • Activities held at Wise Owl Wellness locations or partner venues
Participation in a Wise Owl Wellness offering is an agreement to conduct yourself in a manner that supports the safety and well-being of the entire community.

Respectful Behavior
Participants are expected to communicate and interact respectfully with instructors, practitioners, staff members, fellow participants, students, guests, and collaborators.
Respectful behavior includes:
  • Speaking to others appropriately and professionally.
  • Respecting personal space and physical boundaries.
  • Asking for and honoring consent.
  • Following reasonable instructions provided by instructors and practitioners.
  • Respecting differences in backgrounds, identities, abilities, experiences, and perspectives.
  • Refraining from behavior that interferes with another person's ability to participate comfortably and safely.
  • Respecting the physical space, equipment, property, and belongings of others.
  • Communicating concerns or disagreements without hostility, intimidation, or personal attacks.
Disagreement is not automatically disrespectful. Participants may ask questions, express concerns, decline a practice, request a modification, or disagree with another person while still communicating respectfully.

Zero Tolerance for Harassment
Wise Owl Wellness has zero tolerance for harassment of instructors, practitioners, staff, students, clients, participants, or guests.
Harassment may include repeated or severe behavior that is threatening, humiliating, intimidating, hostile, sexual, discriminatory, or otherwise inappropriate.
Examples may include:
  • Verbal abuse or degrading comments.
  • Persistent unwanted attention.
  • Bullying or intimidation.
  • Threatening language or gestures.
  • Aggressive confrontation.
  • Repeated violations of another person's stated boundaries.
  • Deliberately humiliating or targeting another participant.
  • Unwanted physical contact.
  • Retaliating against someone for expressing a boundary or concern.
  • Harassment through text messages, email, social media, or other electronic communication.
A person does not have to tolerate inappropriate behavior simply because it is presented as humor, affection, spirituality, personal expression, or a misunderstanding.

Sexual Comments, Conduct & Inappropriate Touch
Wise Owl Wellness maintains professional boundaries regarding sexual behavior.
Sexual harassment, sexualized behavior, and unwanted sexual attention are prohibited.
This includes, but is not limited to:
  • Sexual comments, jokes, gestures, or propositions.
  • Comments about another person's body that are sexual or inappropriate.
  • Unwanted flirting or repeated romantic or sexual advances.
  • Requests for sexual contact or services.
  • Displaying or sending sexually explicit material.
  • Sexualized touching.
  • Intentionally touching another person's breasts, genitals, buttocks, or other intimate areas without appropriate consent and legitimate professional purpose.
  • Using a wellness service, bodywork session, yoga practice, training, or other offering as an opportunity to pursue sexual contact.
  • Continuing sexual or romantic advances after another person has declined or demonstrated discomfort.
Consent must always be freely given and may be withdrawn at any time.
Participation in hands-on bodywork, assisted yoga, somatic practices, partner exercises, or other touch-based services is never consent to sexual contact or sexualized behavior. If inappropriate sexual behavior occurs during a private session, the practitioner will immediately terminate the session.

Consent & Personal Boundaries
Wise Owl Wellness recognizes each person's right to determine what happens to their own body.
Participants may:
  • Decline physical touch.
  • Decline a particular technique or exercise.
  • Request a modification.
  • Ask questions before participating.
  • Change their mind after previously providing consent.
  • Stop an exercise, technique, or session at any time.
Participants must also respect these same rights for others. During partner exercises or hands-on trainings, consent must be obtained before touching another person. If someone says "no," "stop," "not there," or otherwise indicates discomfort, the activity must stop immediately. No participant should be pressured to explain or justify a personal boundary.

Discrimination
Wise Owl Wellness does not tolerate discriminatory harassment or mistreatment. Participants may not demean, exclude, threaten, ridicule, or harass another person based on characteristics protected by applicable law or because of personal differences.
Derogatory remarks, slurs, hostile jokes, targeted harassment, or intentionally demeaning behavior are not appropriate within our community.
Our expectation is simple: Treat people with dignity.

Threats, Violence & Intimidation
Threatening, violent, or intimidating behavior is prohibited.
This includes:
  • Threats of physical harm.
  • Physical aggression.
  • Fighting.
  • Throwing or damaging objects.
  • Intentionally invading someone's personal space in a threatening manner.
  • Aggressive yelling or confrontation.
  • Stalking or repeated unwanted contact.
  • Threatening an instructor, practitioner, employee, or participant.
  • Attempting to intimidate someone into changing a professional decision or personal boundary.
When Wise Owl Wellness believes there is an immediate safety concern, a participant may be required to leave immediately and appropriate emergency or law-enforcement assistance may be contacted when necessary.

Disruptive Conduct
Participants are expected to behave in a manner that allows others to safely participate in and benefit from their experience.
Disruptive conduct may include:
  • Repeatedly interrupting instruction.
  • Deliberately distracting other participants.
  • Refusing to follow reasonable safety instructions.
  • Aggressive arguments during a class, session, or training.
  • Excessive or inappropriate phone use after being asked to stop.
  • Recording others without permission.
  • Repeatedly interfering with another person's participation.
  • Behavior that creates an unsafe or significantly uncomfortable environment for others.
  • Conduct that prevents an instructor or practitioner from reasonably providing the scheduled service.
An instructor may first redirect the behavior when appropriate. Serious behavior, however, may result in immediate removal without a warning.

Intoxication & Impairment
Participants may not participate in an activity when impairment creates a safety concern for themselves or others.
Wise Owl Wellness reserves the right to refuse or discontinue participation when a practitioner or instructor reasonably believes that a person is impaired by alcohol, cannabis, illegal substances, misused medication, or another substance to the extent that safe participation or meaningful consent is compromised.

Respect for Instructors, Practitioners & Staff
Our practitioners, instructors, and staff members have the same right to personal safety, dignity, consent, and boundaries as our participants.
Purchasing a service or paying for a class, training, or appointment does not entitle anyone to:
  • Disrespectful treatment of staff.
  • Unwanted physical contact.
  • Sexual comments or advances.
  • Services outside the practitioner's professional scope.
  • Techniques the practitioner determines are inappropriate or unsafe.
  • Additional time beyond the scheduled appointment.
  • Exceptions to established boundaries or policies.
  • Abusive or threatening communication.
A practitioner always retains the right to decline a technique or service that they believe is unsafe, inappropriate, unethical, or outside their scope of practice.

Respect During Trainings & Partner Practices
Trainings involving hands-on techniques require an especially high level of responsibility.
Students must:
  • Follow instructor safety guidelines.
  • Practice only techniques they have been instructed to perform.
  • Obtain consent before touching a practice partner.
  • Respond immediately when a partner asks for less pressure, a modification, or for a technique to stop.
  • Never intentionally cause pain or use excessive force.
  • Respect a partner's decision not to receive a particular technique.
  • Communicate injuries, limitations, and safety concerns when appropriate.
  • Maintain professional behavior throughout partner practice.
Unsafe, reckless, intentionally harmful, or repeatedly boundary-violating behavior may result in removal from the training.

Online & Electronic Conduct
These expectations also apply to Wise Owl Wellness online spaces and communications.
Harassment, threatening messages, inappropriate sexual communication, bullying, discriminatory comments, unauthorized sharing of private information, or repeated unwanted contact through Wise Owl Wellness-related online communities may result in removal from those communities and/or termination of the individual's relationship with Wise Owl Wellness.

Reporting a Concern
Anyone who experiences or witnesses behavior that appears inconsistent with this policy is encouraged to report the concern to Wise Owl Wellness. Reports will be taken seriously and reviewed as appropriately and discreetly as circumstances allow.
Participants are encouraged to provide as much relevant information as possible, including:
  • What occurred.
  • When and where it occurred.
  • Who was involved.
  • Whether anyone witnessed the incident.
  • Any relevant messages, emails, photographs, or other documentation.
Making a good-faith report does not guarantee a particular outcome, but Wise Owl Wellness will consider the information and determine what action is appropriate.

Right to End a Session or Require Someone to Leave
Wise Owl Wellness reserves the right to immediately stop a session, class, workshop, training, event, or other interaction when behavior violates this policy or creates a reasonable safety concern.
An instructor, practitioner, facilitator, or authorized representative of Wise Owl Wellness may:
  • Stop a technique or activity.
  • End a private session.
  • Remove someone from a class or event.
  • Ask someone to leave the premises.
  • Remove someone from an online community.
  • Restrict participation in future offerings.
  • Decline future appointments or registrations.
  • Dismiss a participant from a training or certification program when warranted.
Serious misconduct does not require a warning before action is taken.
Harassment, sexual misconduct, threats, violence, significant intimidation, deliberate boundary violations, or behavior creating an immediate safety concern may result in immediate termination of the interaction and removal from the premises.
Refusal to leave after being directed to do so may result in additional appropriate action, including contacting venue security or law enforcement when necessary.

Refunds Following Removal for Misconduct
Being asked to leave or having a service terminated because of inappropriate conduct does not entitle the participant to a refund.

Future Services
Wise Owl Wellness reserves the right to decline future services or participation when there has been serious or repeated misconduct, significant boundary violations, threats, harassment, unsafe behavior, or other conduct that makes continuing the professional relationship inappropriate. This decision may apply to private services, classes, events, workshops, trainings, certification programs, online communities, or other Wise Owl Wellness offerings.

Mutual Respect Is the Standard
Wellness spaces should be places where people can learn, practice, receive services, and explore their well-being without being subjected to harassment, intimidation, unwanted touch, discrimination, or disrespect.

Our policies apply to everyone.
We expect our instructors, practitioners, and staff to maintain professional and respectful behavior, and we expect the same from every person who participates in our community.

Kindness is encouraged. Consent is required. Boundaries are respected. Safety comes first.
By booking a service, registering for an offering, attending a Wise Owl Wellness activity, or participating in a Wise Owl Wellness community, you acknowledge your responsibility to comply with this Code of Conduct.

​Wise Owl Wellness
Revised August 2026
Wise Owl WellnessHealth, Safety & Participation Policy

Wise Owl Wellness is committed to providing classes, private sessions, workshops, trainings, and wellness experiences in an environment that supports safety, personal awareness, informed participation, and respect for individual limits.
Every person's body, health history, abilities, and needs are different. While our instructors and practitioners will provide guidance and appropriate modifications whenever possible, participants are ultimately responsible for communicating relevant health information and making choices that support their own well-being.
You are always encouraged to listen to your body. You may modify, pause, decline, or stop any practice at any time.

Participant Responsibility
Participation in yoga, movement, somatic practices, breathwork, meditation, Thai bodywork, assisted stretching, workshops, trainings, and other wellness activities may involve physical movement, changes in position, stretching, balance, touch, or other activities that may not be appropriate for every individual.
Before participating, you are responsible for considering whether the activity is appropriate for you.
Participants are expected to:
  • Work within their own abilities and limitations.
  • Follow reasonable safety instructions provided by instructors and practitioners.
  • Ask questions when unsure about a movement, technique, position, or practice.
  • Use modifications or props when appropriate.
  • Avoid movements or practices they know are contraindicated for them.
  • Stop whenever they experience pain, dizziness, unusual shortness of breath, numbness, weakness, nausea, significant discomfort, or another concerning symptom.
  • Communicate promptly if something does not feel appropriate.
Participation is never a requirement to push through pain or discomfort.

Health Information & Disclosure
Participants are responsible for informing their instructor or practitioner of relevant health information that may affect safe participation.
This may include, but is not limited to:
  • Current or recent injuries
  • Chronic pain
  • Physical limitations or mobility concerns
  • Pregnancy or recent childbirth
  • Recent surgeries or medical procedures
  • Joint replacements
  • Osteoporosis or bone-density concerns
  • Heart or cardiovascular conditions
  • High or low blood pressure
  • Neurological conditions
  • Balance concerns or history of falls
  • Dizziness or fainting
  • Diabetes
  • Seizure disorders
  • Significant respiratory conditions
  • Recent illness
  • Allergies or sensitivities relevant to the service
  • Medications that may affect balance, alertness, blood pressure, sensation, or safe participation
  • Any other circumstance that could reasonably affect participation
You do not need to provide unnecessary private medical details. However, instructors and practitioners need enough relevant information to make appropriate decisions about modifications, positioning, touch, or whether a particular practice should be avoided.

Changes in Your Health
Health information provided at registration or during an initial intake is not assumed to remain current indefinitely.
Participants are responsible for informing Wise Owl Wellness of meaningful changes in their health before participating.
For example, if you have experienced a new injury, surgery, pregnancy, medical procedure, significant change in symptoms, new physical restriction, or other health change since your previous visit, please tell your instructor or practitioner before beginning.

Pregnancy & Postpartum Participation
Participants who are pregnant, recently postpartum, or recovering from pregnancy-related procedures should inform the instructor or practitioner before participating. Some positions, movements, breathing practices, stretches, pressure techniques, heat-related practices, or hands-on techniques may need to be modified or avoided. When appropriate, Wise Owl Wellness may recommend obtaining guidance or clearance from your qualified healthcare provider before participating.

Recent Surgery, Procedures & Injuries
If you have recently undergone surgery, received an injection or medical procedure, sustained an injury, experienced a fracture, or are actively recovering from a significant medical event, please inform your instructor or practitioner.
Depending on the circumstances, we may:
  • Modify the activity.
  • Avoid particular areas or movements.
  • Recommend a different practice.
  • Ask that you postpone participation.
  • Request that you obtain guidance or clearance from an appropriate healthcare professional before proceeding.
The decision to modify or postpone a service is made for safety and is not a medical diagnosis.

Pain vs. Sensation
Some movement, stretching, yoga, somatic, and bodywork practices may create sensations such as muscular effort, gentle stretching, pressure, warmth, or mild intensity.
Sharp, shooting, electrical, burning, sudden, or otherwise concerning pain is not something you should be encouraged to push through.
If something hurts or does not feel right: Stop. Adjust. Communicate.
You are encouraged to tell your instructor or practitioner immediately rather than waiting until the activity or session has ended.
Your feedback helps us modify the experience appropriately.

You Are the Authority on Your Body
An instructor or practitioner cannot feel what you are feeling.
Even when a movement, position, stretch, or technique is generally considered appropriate, your individual experience matters.
You always have the right to:
  • Say no.
  • Stop.
  • Rest.
  • Come out of a pose.
  • Decline an adjustment.
  • Decline hands-on touch.
  • Request less pressure.
  • Request a different position.
  • Ask for a modification.
  • Skip an exercise.
  • Observe rather than participate.
  • End a session.
You do not need to justify your decision.

Hands-On Services & Assisted Practices
Some Wise Owl Wellness offerings may include physical touch, assisted stretching, Thai bodywork, hands-on yoga assists, positioning, partner exercises, or other forms of physical guidance.
Consent is ongoing throughout these practices.
Participants should immediately communicate if:
  • Pressure is too strong.
  • A stretch feels excessive.
  • A position creates pain.
  • An area is sensitive or injured.
  • They do not want a particular area touched.
  • They would like a technique modified.
  • They no longer want to receive hands-on assistance.
Permission given at the beginning of a session does not remove your right to change your mind later.

Participation in Group Classes
In a group environment, instructors cannot continuously monitor every participant's physical condition or experience.
Participants are responsible for making appropriate choices for themselves even when the instructor offers a movement or technique to the entire group.
An instructor's invitation is an option—not an obligation.
If something being offered is not appropriate for you, you are encouraged to modify, rest, choose another movement, or simply observe.

Trainings & Partner Practice
Participants in professional trainings and certification programs have an additional responsibility to protect both themselves and their practice partners.
During partner or hands-on practice, participants must:
  • Communicate relevant injuries or limitations before beginning.
  • Obtain consent before performing hands-on techniques.
  • Follow the technique and safety instructions provided by the instructor.
  • Use appropriate pressure and positioning.
  • Respond immediately when a partner asks for less pressure, a modification, or for a technique to stop.
  • Never intentionally push a partner beyond their stated limits.
  • Stop if either participant believes a technique is unsafe.
  • Ask the instructor for assistance when uncertain.
A training environment is not an opportunity to test another person's physical limits.
Safety and skill development take priority over intensity, depth, range of motion, or completing a technique exactly as demonstrated.

Intoxication & Impairment
Participants must be able to safely participate and provide meaningful consent. Wise Owl Wellness may refuse or discontinue participation when a participant appears impaired by alcohol, cannabis, illegal substances, misused medication, or another substance in a way that could compromise judgment, coordination, communication, or safety.

Illness & Communicable Conditions
Please do not attend an in-person session, class, workshop, or training when you are experiencing a contagious illness or symptoms that could reasonably place others at risk. If you become ill, please communicate with Wise Owl Wellness as soon as possible.
Any cancellation, credit, or refund will be handled according to the applicable Wise Owl Wellness cancellation and refund policies.

Hydration, Nutrition & Environmental Conditions
Participants are encouraged to arrive appropriately hydrated and nourished for the activity in which they are participating.
Heat, physical exertion, altitude, prolonged standing, fasting, dehydration, or certain medications may affect how someone responds to movement and wellness practices. If you begin to feel lightheaded, weak, overheated, nauseated, or otherwise unwell, stop participating and inform the instructor or practitioner.

When Medical Guidance May Be Appropriate
Wise Owl Wellness instructors and practitioners do not diagnose medical conditions unless an individual practitioner is separately licensed and legally authorized to do so within that professional role. If you have questions about whether a particular activity is medically appropriate for you, you should consult an appropriately qualified healthcare professional.
Wise Owl Wellness may recommend medical clearance before participation when there is a reasonable concern about whether an activity can be performed safely.

Right to Modify or Decline a Service
Wise Owl Wellness reserves the right to modify, postpone, discontinue, or decline a technique, activity, or service when an instructor or practitioner reasonably believes proceeding could create an unnecessary safety risk.
This may include situations involving:
  • An acute injury.
  • Significant pain.
  • Recent surgery or medical procedures.
  • Symptoms requiring medical evaluation.
  • Impairment.
  • A contraindication to a particular technique.
  • Inability to safely perform the activity.
  • Health circumstances outside the instructor's or practitioner's scope of practice.
Our willingness to modify or decline a service is not a judgment about the participant. It is part of maintaining responsible professional boundaries.

Emergencies
If a participant experiences a medical emergency or significant health event during a Wise Owl Wellness activity, instructors or practitioners may take reasonable steps to obtain emergency assistance. This may include contacting an emergency contact or calling emergency medical services when circumstances reasonably warrant doing so. Participants should provide accurate and current emergency contact information when requested.

No Guarantee of Results
Individual responses to wellness practices vary. Participation in a class, session, workshop, training, or wellness service does not guarantee a particular physical, emotional, therapeutic, or health outcome. Participants should communicate concerns and make decisions based on their own experience and, when appropriate, guidance from qualified healthcare professionals.

Communication Is Part of Safety
Our instructors and practitioners want to support you, but we cannot respond to information we do not have.
Please communicate.
  • Tell us when something hurts.
  • Tell us when something has changed.
  • Tell us when you need a modification.
  • Tell us when you need less intensity.
  • Tell us when you need to stop.
Listening to your body is not failing at the practice—it is part of the practice.

Acknowledgment of Responsibility
By participating in a Wise Owl Wellness class, private session, workshop, event, training, or other offering, you acknowledge that:
  • You are responsible for communicating relevant health conditions, injuries, limitations, pregnancy, recent procedures, and changes that may affect safe participation.
  • You are responsible for participating within your own abilities and limits.
  • You understand that you may decline, modify, pause, or stop an activity at any time.
  • You agree to communicate pain, discomfort, or safety concerns as soon as possible.
  • You understand that instructors and practitioners may modify or decline an activity when they reasonably believe it cannot be performed safely.
  • You understand that Wise Owl Wellness services are not a substitute for appropriate medical evaluation or treatment.
Our goal is not to ask you to push through your body's signals. Our goal is to create an environment where you can participate with awareness, communicate openly, honor your boundaries, and make choices that support your well-being.

​Wise Owl Wellness
Revised August 2026
Scope of Practice & Medical Disclaimer
Our Role in Your WellnessWise Owl Wellness offers a variety of wellness, movement, educational, mindfulness, bodywork, and complementary practices designed to support relaxation, body awareness, mobility, stress management, self-care, personal exploration, and overall well-being.
Depending on the offering, services may include:
  • Yoga and mindful movement
  • Restorative and Yin Yoga
  • Somatic movement and somatic practices
  • Breathwork
  • Meditation and mindfulness
  • Yoga Nidra
  • Thai bodywork and assisted stretching
  • Energy-based wellness practices
  • Sound-based relaxation practices
  • Wellness education
  • Workshops, classes, and retreats
  • Professional trainings and continuing education
These services are offered within the education, training, certification, and lawful scope of practice of the individual instructor or practitioner providing them.
Wise Owl Wellness services are intended to support wellness and education. They are not a substitute for appropriate medical, psychological, rehabilitative, or other licensed healthcare.

We Do Not Diagnose
Unless a service is specifically being provided by an appropriately licensed healthcare professional acting within the scope of that license, Wise Owl Wellness instructors and practitioners do not diagnose medical or mental health conditions.
We do not diagnose:
  • Injuries
  • Diseases
  • Musculoskeletal conditions
  • Neurological conditions
  • Mental health disorders
  • Psychological conditions
  • Chronic medical conditions
  • Causes of pain or physical symptoms
An instructor or practitioner may observe that a movement appears restricted, an area feels tense, a participant reports discomfort, or a particular practice appears inappropriate. Those observations are not medical diagnoses.
If you are experiencing persistent, unexplained, severe, or concerning symptoms, you should seek evaluation from an appropriately qualified healthcare professional.

We Do Not Prescribe Medical Treatment
Wise Owl Wellness practitioners do not prescribe medication, discontinue medication, prescribe medical treatment, or advise participants to disregard recommendations made by their licensed healthcare providers. You should not discontinue or modify medication, medical treatment, physical therapy, psychotherapy, or another prescribed healthcare plan based solely on information received during a Wise Owl Wellness service, class, training, or educational program. Questions about medication or medical treatment should be directed to the qualified professional responsible for your care.

Yoga & Movement Practices
Yoga, stretching, mobility, restorative practices, and other movement-based offerings are intended to support movement awareness, flexibility, strength, relaxation, balance, and general well-being. Yoga instruction is not physical therapy, medical rehabilitation, chiropractic treatment, or medical care unless an appropriately licensed professional is separately providing those services within their licensed scope of practice. An instructor may provide modifications, props, positioning suggestions, or alternative movements to help participants practice more comfortably. These modifications are not intended to diagnose or treat an injury or medical condition.

Somatic Practices
Wise Owl Wellness may offer somatic movement, body-awareness exercises, grounding practices, nervous-system education, mindfulness, breath awareness, and other body-centered wellness techniques. The word "somatic" simply refers to practices involving awareness and experience of the body. Unless specifically provided by an appropriately licensed mental health or healthcare professional within that professional scope, Wise Owl Wellness somatic services are educational and wellness-based practices and are not psychotherapy, trauma therapy, mental health treatment, physical therapy, or medical treatment.
Participants may experience emotions, memories, sensations, or other personal responses during body-awareness practices. Participants are always welcome to pause, modify, decline, or discontinue an exercise. If significant psychological distress arises, we may recommend seeking support from a qualified mental health professional.

Thai Bodywork & Assisted Stretching
Thai bodywork may include assisted stretching, compression, positioning, movement, and other hands-on wellness techniques.
These services are intended to support relaxation, mobility, body awareness, and general well-being. Unless specifically stated and provided by an appropriately licensed healthcare professional, Thai bodywork services offered through Wise Owl Wellness are not represented as medical treatment, physical therapy, chiropractic care, or treatment of a diagnosed condition.
Practitioners do not diagnose injuries or diseases through touch. If pain, injury, or another condition appears to require medical assessment, the participant may be referred to an appropriate healthcare professional before continuing.

Energy-Based Practices
Wise Owl Wellness may offer energy-based wellness practices intended to support relaxation, mindfulness, personal reflection, and subjective well-being. These practices are considered complementary wellness services. They are not represented as scientifically established methods for diagnosing, curing, preventing, or treating disease. Energy-based services should not replace appropriate medical or mental health evaluation or treatment. Participants are encouraged to approach these practices according to their own beliefs, experiences, and comfort level.

Meditation, Mindfulness & Breathwork
Meditation, mindfulness, Yoga Nidra, and breath practices may support relaxation, self-awareness, focus, and stress management.
They are not substitutes for psychotherapy, psychiatric treatment, medical treatment, or crisis intervention. Certain breathing, meditation, or mindfulness practices may not be appropriate for every participant. Participants should communicate relevant health concerns and may stop or modify any practice at any time.

Sound-Based Wellness Practices
Sound baths, singing bowls, instruments, vibration-based relaxation practices, and similar offerings are provided as wellness and relaxation experiences. They are not represented as medical or psychological treatments and should not be used as substitutes for appropriate healthcare. Participants with sound sensitivities, hearing concerns, neurological conditions, implanted medical devices, or other concerns should communicate with the facilitator and consult an appropriate healthcare professional when necessary.

Wellness & Educational Information
Information shared during classes, workshops, trainings, social media content, handouts, newsletters, presentations, conversations, or other Wise Owl Wellness educational materials is provided for general wellness and educational purposes.
It should not be interpreted as individualized:
  • Medical advice
  • Mental health advice
  • Nutritional treatment
  • Diagnosis
  • Rehabilitation
  • Physical therapy
  • Medication advice
  • Emergency care
  • Treatment planning
General educational information cannot account for every individual's medical history or circumstances.

Licensed Professionals & Collaborative Services
Wise Owl Wellness may occasionally host or collaborate with professionals who hold licenses in healthcare or other regulated professions. When a licensed professional provides a service, that professional is responsible for clearly identifying the nature of the service and practicing within the scope of their applicable professional license. The presence of a licensed professional at Wise Owl Wellness does not convert every Wise Owl Wellness service into licensed healthcare. Each service should be understood according to the credentials and scope of practice of the individual actually providing it.

Referrals & Professional Boundaries
There may be circumstances in which an instructor or practitioner determines that a participant's needs appear to fall outside their education, training, professional role, or scope of practice.
In those situations, Wise Owl Wellness may:
  • Decline to provide a particular technique.
  • Modify or discontinue a service.
  • Recommend that the participant consult a qualified healthcare professional.
  • Request medical clearance before participation.
  • Refer the participant to another practitioner whose qualifications are more appropriate for the individual's needs.
A referral does not constitute a diagnosis. It reflects our commitment to recognizing the limits of our professional roles.

Your Healthcare Decisions Remain Yours
Participants are responsible for making informed decisions about their healthcare.
If you have a diagnosed medical condition, significant injury, pregnancy, recent surgery or procedure, unexplained pain, new symptoms, or concerns about whether a Wise Owl Wellness activity is appropriate for you, consult an appropriately qualified healthcare professional. Participation in a wellness service does not replace an existing relationship with your physician, physical therapist, psychotherapist, psychiatrist, chiropractor, or other licensed healthcare provider.

Emergencies
Wise Owl Wellness services are not emergency medical or mental health services.
If a participant experiences an apparent emergency during an in-person Wise Owl Wellness activity, reasonable steps may be taken to obtain emergency assistance. Wellness practitioners should not be relied upon to provide emergency medical or psychiatric care unless they are independently qualified and authorized to provide such care.

No Promise to Cure or Treat
Wise Owl Wellness does not promise that participation in any service will cure, prevent, diagnose, or treat a medical or psychological condition. People may experience benefits from wellness practices, but individual experiences and outcomes vary.
Testimonials, personal experiences, educational discussions, or descriptions of potential benefits should not be interpreted as guarantees of results.

Participant Communication
Your instructor or practitioner can best support you when you communicate openly.
Please let us know when:
  • You have an injury or physical limitation.
  • You are pregnant or recently postpartum.
  • You have recently undergone surgery or another procedure.
  • You have been advised by a healthcare provider to avoid certain activities.
  • Something causes pain or unusual discomfort.
  • You need a modification.
  • You do not want to receive touch.
  • You are uncertain whether a practice is appropriate for you.
You never need to disclose unnecessary private medical details. However, you are responsible for providing enough relevant information for the instructor or practitioner to make reasonable decisions regarding your participation.

Right to Decline or Modify Services
Wise Owl Wellness practitioners and instructors reserve the right to decline, modify, postpone, or discontinue a service when they reasonably believe that:
  • The participant's needs fall outside their scope of practice.
  • The service may be inappropriate or unsafe.
  • Medical evaluation may be warranted before continuing.
  • The requested service would require a professional license or qualification the provider does not possess.
  • Continuing would conflict with professional, ethical, or safety standards.
We would rather refer someone to an appropriate professional than attempt to provide a service outside our qualifications.

Participant Acknowledgment
By participating in a Wise Owl Wellness class, private session, workshop, training, event, or other offering, you acknowledge and understand that:
  • Wise Owl Wellness primarily provides wellness, educational, movement, mindfulness, bodywork, and complementary services.
  • These services are not substitutes for appropriate medical or mental health care.
  • Instructors and practitioners do not diagnose or treat medical or psychological conditions unless they are separately licensed and specifically providing that professional service.
  • You are responsible for communicating relevant health concerns and participating within your own limits.
  • You are encouraged to consult an appropriately qualified healthcare professional when you have questions about your health or whether participation is appropriate for you.
  • You may decline, modify, pause, or discontinue any practice or technique at any time.
Our Commitment
Wise Owl Wellness believes complementary wellness practices can have a meaningful place alongside appropriate healthcare.
Our role is not to replace your healthcare providers. Our role is to stay within our training, honor professional boundaries, communicate clearly about what we do and do not provide, and support you in making informed choices about your well-being.

Wise Owl Wellness
Revised August 2026
Training, Attendance & Certification Policy
Wise Owl Wellness is committed to providing professional, ethical, safe, and high-quality training programs. A certification represents more than attendance or payment for a course. It indicates that a participant has completed the required education and has demonstrated the knowledge, skills, professionalism, and competencies established for that program. For that reason, registration, payment, attendance, or completion of a training does not automatically guarantee certification. Certification is earned by successfully meeting the requirements of the individual training program and the standards outlined in this policy.

Training Requirements
Each Wise Owl Wellness training or certification program may have specific requirements based on the subject matter, number of instructional hours, and skills being taught.
Requirements may include:
  • Attendance and completion of required instructional hours.
  • Participation in lectures, discussions, demonstrations, and experiential practices.
  • Completion of required assignments or homework.
  • Participation in hands-on or partner practice when applicable.
  • Completion of practice logs or independent practice hours.
  • Successful completion of quizzes, written assessments, or examinations when required.
  • Demonstration of practical skills and competencies.
  • Completion of a practicum or final demonstration.
  • Adherence to safety procedures.
  • Appropriate professional conduct.
  • Compliance with consent and ethical standards.
  • Completion of all financial obligations associated with the program.
Specific requirements will be communicated for each training.

Attendance Requirements
Attendance Is Part of Certification. Training hours are an essential component of Wise Owl Wellness certification programs.
Participants are expected to attend all scheduled instructional hours unless otherwise stated in the individual training description.
Arriving late, leaving early, or missing portions of a training may reduce the number of instructional hours credited toward certification. Paying for a training does not constitute completion of the training hours. Likewise, receiving course materials, watching selected recordings, or attending only part of a program does not automatically satisfy attendance requirements.

Missing Training Hours
We understand that illness, emergencies, family responsibilities, transportation problems, and other unexpected circumstances can occur. If you know that you will miss training time, please communicate with the instructor as soon as possible.
Missing hours does not necessarily mean that you cannot complete the certification. However, all required hours must be completed or appropriately made up before certification may be issued, unless Wise Owl Wellness determines that the missed material does not affect the requirements of that particular program. Participants should not assume that an absence is automatically excused or that make-up instruction will automatically be available.

Make-Up Hours
When appropriate and reasonably available, Wise Owl Wellness may provide an opportunity to make up missed training hours.
Make-up options may include:
  • Attending the missed portion during a future training.
  • Attending another approved class or educational session.
  • Completing an instructor-approved assignment.
  • Viewing designated recorded instructional content when appropriate.
  • Completing supervised practice.
  • Scheduling private or small-group make-up instruction.
  • Completing another instructor-approved method of demonstrating the missed competency.
The appropriate make-up method will be determined by Wise Owl Wellness based on the content that was missed. Not every training component can be replaced by an assignment or recording. Hands-on instruction, supervised practice, demonstrations, assessments, and other experiential components may require in-person or live make-up instruction.

Excessive Absences
If a participant misses a significant portion of a training, Wise Owl Wellness may determine that individual make-up hours are not sufficient to recreate the educational experience.
In these circumstances, the participant may be required to:
  • Repeat a module.
  • Attend a future training.
  • Complete additional supervised instruction.
  • Complete additional assignments or practice.
  • Repeat the entire program when necessary.
Certification may be delayed until these requirements have been completed.

Competency & Assessment
Attendance is important, but attendance alone does not demonstrate competency. Depending on the training, participants may be expected to demonstrate competency in areas such as:
  • Safe application of techniques.
  • Understanding of contraindications and precautions.
  • Appropriate use of modifications.
  • Consent and communication.
  • Professional boundaries.
  • Appropriate touch.
  • Body mechanics.
  • Sequencing and transitions.
  • Ability to follow safety protocols.
  • Understanding of course concepts.
  • Ability to apply techniques appropriately.
  • Recognition of when a technique should not be performed.
  • Ability to remain within the scope of the training provided.
Competency expectations will vary according to the certification.

Practical Assessments
Hands-on and movement-based trainings may require participants to demonstrate techniques for an instructor before certification is issued. During an assessment, instructors may evaluate:
  • Safety.
  • Technique.
  • Communication.
  • Consent.
  • Professionalism.
  • Body mechanics.
  • Appropriate pressure or intensity.
  • Positioning.
  • Modification skills.
  • Understanding of contraindications.
  • Ability to respond appropriately to feedback from the recipient.
Participants may be asked to repeat or further practice a technique before demonstrating it again.
Needing additional practice is not considered a failure. The purpose of assessment is to ensure that participants can apply what they have learned safely and responsibly.

Assignments & Course Requirements
When assignments, practice logs, quizzes, reflections, case studies, practicum hours, or other coursework are required, they are considered part of the certification program. Certification may be delayed until all required coursework has been satisfactorily completed. Submitting incomplete work solely for the purpose of meeting a deadline does not necessarily satisfy a course requirement.

Safety & Professional Conduct
Participants must follow all safety instructions provided during training. This is particularly important during hands-on, movement, bodywork, stretching, somatic, and partner-based trainings.
Participants must:
  • Obtain consent before touching another participant.
  • Respect a partner's physical boundaries.
  • Immediately respond to requests to stop or modify a technique.
  • Avoid excessive force.
  • Practice techniques only as instructed.
  • Communicate when they are unsure how to perform a technique safely.
  • Disclose relevant injuries or limitations when participating as a practice recipient.
  • Follow instructor directions regarding contraindications and safety.
Unsafe practice may affect eligibility for certification.

Professional Conduct
Participants are expected to follow the Wise Owl Wellness Code of Conduct & Respectful Behavior Policy throughout their training.
Certification may be delayed, withheld, or denied when a participant demonstrates serious or repeated conduct inconsistent with the professional standards of the program.
Examples may include:
  • Harassment.
  • Sexual misconduct or inappropriate sexual behavior.
  • Threatening or intimidating behavior.
  • Discrimination.
  • Significant boundary violations.
  • Unsafe hands-on practices.
  • Deliberately ignoring a practice partner's request to stop.
  • Repeated refusal to follow safety instructions.
  • Dishonesty regarding completion of assignments or practice hours.
  • Disruptive behavior that significantly interferes with the learning environment.
  • Other serious violations of Wise Owl Wellness policies.
Serious misconduct may also result in dismissal from the training.

Payment Requirements
Training Tuition Must Be Paid in Full. A deposit may be required to reserve a participant's place in a Wise Owl Wellness training.
Deposits are non-refundable.
When a payment plan is offered, the remaining tuition will be divided according to the payment agreement.
For new payment plans, the entire training balance must be paid in full no later than the first day of training.
Participants with previously established payment arrangements that remain current and in good standing should continue making payments according to their original agreements. Failure to fulfill financial obligations may result in certification being withheld.

Certification & Outstanding Balances
Wise Owl Wellness may withhold certification when tuition, make-up fees, or other required training-related financial obligations remain unpaid. Completion of the instructional portion of a program does not eliminate the participant's responsibility to pay the agreed-upon tuition. A participant who has received the education and completed the training remains responsible for satisfying their financial agreement. Certification may be issued once all educational, competency, conduct, attendance, and financial requirements have been satisfied.

Certification Standards
Completing the Course Does Not Automatically Guarantee Certification. Wise Owl Wellness distinguishes between attending a training and earning a certification. Registration does not guarantee certification. Payment does not guarantee certification.
Attendance alone does not guarantee certification. A participant must satisfactorily complete the requirements established for the particular program. Certification indicates that, at the time the certificate was issued, Wise Owl Wellness determined that the participant had satisfied the applicable training requirements.

Reasons Certification May Be Delayed
Certification may be delayed when a participant has:
  • Missed required instructional hours.
  • Not completed required make-up hours.
  • Outstanding assignments.
  • Incomplete practice logs.
  • An incomplete practicum.
  • Not yet demonstrated a required competency.
  • Missed an assessment.
  • Outstanding training fees or tuition.
  • Other incomplete program requirements.
When reasonably possible, Wise Owl Wellness will communicate what remains necessary for the participant to complete certification.

Right to Withhold Certification
Wise Owl Wellness reserves the right to withhold certification when a participant has not satisfactorily met the requirements of the program. Certification may be withheld because of:
  • Insufficient attendance.
  • Incomplete training hours.
  • Failure to complete required assignments.
  • Failure to demonstrate essential competencies.
  • Unsafe performance of techniques.
  • Serious or repeated violations of consent.
  • Serious professional or ethical misconduct occurring within the training.
  • Falsification of attendance, practice hours, assignments, or other certification requirements.
  • Failure to satisfy required financial obligations.
  • Failure to complete required remediation or make-up work.
The decision to withhold certification is not based simply on whether a participant paid for or attended the program. It is based on whether the established certification requirements have been satisfied.

Opportunity for Remediation
When appropriate, a participant who has not yet demonstrated a required competency may be given an opportunity to complete additional practice or instruction. Remediation may include:
  • Additional practice.
  • Repeating an assessment.
  • Private instruction.
  • Additional supervised practice.
  • Repeating a training module.
  • Completing additional assignments.
  • Attending part of a future training.
Additional fees may apply when individualized instruction or additional training time is required. Successful completion of remediation may allow certification to be issued. However, an opportunity for remediation is not guaranteed in cases involving serious misconduct, intentional safety violations, falsification of records, or other circumstances that Wise Owl Wellness determines are incompatible with certification.

Dismissal From a Training
Wise Owl Wellness reserves the right to dismiss a participant from a training when continued participation creates a significant safety concern or when serious misconduct occurs. Grounds for dismissal may include serious harassment, violence, threats, sexual misconduct, intentional boundary violations, dangerous behavior, deliberate disregard of safety instructions, or significant disruption of the learning environment. No Refund eligibility following dismissal. Dismissal may result in the participant being ineligible for certification.

Certificates & Professional Representation
A Wise Owl Wellness certificate confirms successful completion of the specific educational program identified on the certificate.
Unless explicitly stated otherwise, a Wise Owl Wellness certification does not constitute a state-issued professional license, healthcare license, or authorization to practice a regulated profession. Participants are responsible for understanding the laws, regulations, insurance requirements, employer requirements, and professional scope-of-practice rules applicable to where and how they intend to use their training.

Continuing Education Certificates
When a program qualifies for continuing education hours through a professional organization, participants are responsible for satisfying the attendance and completion requirements associated with those hours. Wise Owl Wellness will not certify hours that were not actually completed or otherwise satisfied through an approved make-up process.

Participant Responsibility
By enrolling in a Wise Owl Wellness training, you accept responsibility for:
  • Attending scheduled training sessions.
  • Arriving on time and remaining for required instructional hours.
  • Communicating absences promptly.
  • Completing required make-up work.
  • Completing assignments and assessments.
  • Practicing safely.
  • Respecting consent and boundaries.
  • Asking for clarification when uncertain.
  • Demonstrating required competencies.
  • Maintaining professional conduct.
  • Completing financial obligations.
  • Understanding the legal scope in which you may use your training after certification.

Our Responsibility as an Educator
Wise Owl Wellness also accepts responsibility for maintaining appropriate educational and professional standards.
We commit to:
  • Clearly communicating training expectations.
  • Providing the curriculum and instruction described for the program.
  • Creating opportunities for supervised learning and practice when applicable.
  • Providing reasonable feedback regarding competency.
  • Maintaining safety and professional boundaries.
  • Communicating outstanding requirements when certification must be delayed.
  • Issuing certification when applicable requirements have been successfully completed.
  • Refusing to certify someone when doing so would compromise the integrity or safety standards of the training.
A certificate should mean something. It should represent education completed, skills demonstrated, standards upheld, and commitments fulfilled.

Acknowledgment
By enrolling in a Wise Owl Wellness training or certification program, participants acknowledge and agree that:
Enrollment is not certification. Payment is not certification. Attendance alone is not certification.
Certification is earned by completing the required instructional hours, coursework, assessments, competency requirements, professional conduct expectations, and applicable financial obligations established for the program.
Wise Owl Wellness reserves the right to delay or withhold certification until these requirements have been satisfactorily fulfilled.

​Wise Owl Wellness
Revised August 2026
Payment Plan Policy Update
Effective immediately, Wise Owl Wellness is updating our payment plan policy for all trainings and certification programs.
Moving forward, payment plans will no longer extend beyond the start date of a training.

For those who choose a payment plan, a deposit will be required to reserve your space. The remaining balance will then be divided into equal payments according to the agreed-upon payment schedule. All balances must be paid in full no later than the first day of the training.

A Note for Participants Currently on Payment PlansIf your current payment plan is up to date and you have been making your payments as agreed, please continue making your payments according to our original agreement. This new policy does not change the terms of existing payment plans that are current and in good standing.

We sincerely appreciate those of you who have consistently honored your payment agreements. No action or change is required from you—simply continue making your scheduled payments as originally arranged.

If your current payment plan is past due, however, please contact Wise Owl Wellness as soon as possible to discuss your outstanding balance and make arrangements to bring your account current.

Why We Are Making This ChangeWe have always tried to make our trainings as financially accessible as possible by offering flexible payment options. Unfortunately, we have experienced an increasing number of situations in which participants have fallen one, two, and even three months behind on their agreed-upon payments. In some cases, individuals have attended trainings, completed their programs, received their certifications, and then failed to fulfill their remaining financial obligation.

I fully understand that life happens. Unexpected expenses, changes in employment, family circumstances, and other challenges can affect anyone. When circumstances change, communication matters. A simple conversation can often lead to an adjusted payment date or reasonable extension when needed.

What we cannot continue to accommodate is a lack of communication combined with unpaid balances after services, training, and certification have already been provided.

Wise Owl Wellness invests significant time, energy, preparation, materials, and professional expertise into every training we offer. Just as we are committed to honoring what we promise to our students, we ask our students to honor the financial commitments they make when registering.

Effective Immediately All new training payment plans will follow these guidelines:
  • A deposit is required to secure your place in the training.
  • The remaining balance will be divided into equal payments.
  • Payments must be made according to the agreed-upon schedule.
  • The entire training balance must be paid in full by the first day of training.
  • Payment plans will not extend beyond the dates of the training.
  • Anyone experiencing an unexpected financial hardship is encouraged to communicate with us before a payment becomes significantly past due so we can determine whether a reasonable accommodation can be made.
This policy is not intended to create hardship or eliminate payment options. It is intended to establish clear, fair, and sustainable boundaries that allow Wise Owl Wellness to continue making our trainings accessible while also protecting the sustainability of our business.

To our participants who are current on their existing payment plans: thank you. Please continue making your payments according to your original agreement.

We deeply appreciate everyone who honors their commitments, communicates when circumstances change, and respects the time and work that go into creating these educational experiences.

Thank you for your understanding and for helping us maintain a professional, respectful, and mutually accountable learning community.
Wise Owl Wellness
Revised August 2026
Cancellation, No-Show & Late Arrival Policies
At Wise Owl Wellness, we value your time and ask that you also respect the time, preparation, and commitment of our instructors, practitioners, and facilitators. Many of our offerings have limited capacity, and reserving a space may prevent someone else from participating.

The following policies apply to appointments, private sessions, classes, workshops, trainings, and special events unless otherwise stated at registration.

Cancellations
We understand that plans change and unexpected circumstances arise. When possible, please provide at least 24 hours' notice if you need to cancel an appointment, class, or other scheduled service.
For workshops, trainings, certification programs, and special events, cancellation and refund terms may vary based on the offering. Any specific terms provided during registration will take precedence over this general policy.
Cancellations made at least 24 hours in advance:
  • Eligible payments may be transferred to another available date or offering when appropriate.
  • Refund eligibility will depend on the specific service or event and any terms stated at registration.
  • Deposits identified as non-refundable remain non-refundable.
Cancellations made with less than 24 hours' notice:
  • The payment may be forfeited.
  • The session or class may not be transferred or credited toward another offering.
  • Any outstanding balance associated with the reservation remains subject to the terms agreed to at registration.
We recognize that genuine emergencies occur. Please communicate with us as soon as possible. Exceptions may be considered on a case-by-case basis but are not guaranteed.

No-Shows
A no-show occurs when you have reserved a space or appointment and do not attend without providing notice.
Because your time has been specifically reserved for you:
  • No-shows are not eligible for refunds, credits, or transfers.
  • Any payment already made will be forfeited.
  • If payment has not yet been collected, you may still be responsible for the amount due according to your registration or service agreement.
  • Participants with repeated no-shows may be required to prepay before booking future services or events.
For limited-capacity offerings, a no-show affects not only Wise Owl Wellness and the facilitator but also someone who may have wanted the opportunity to attend.

Late Arrivals
Please plan to arrive 5–10 minutes before the scheduled start time whenever possible. This allows you time to settle in without disrupting your experience or the experience of others.

For private appointments and one-on-one sessions:
If you arrive late, your session will generally still end at the originally scheduled time. The full session fee will apply.
Extending the appointment may not be possible because another client or commitment may immediately follow your scheduled time.

For group classes, workshops, and events:
Late entry is permitted only when it can be done safely and without significantly disrupting the group.
For certain practices—including meditation, sound healing, restorative practices, trainings, ceremonies, or experiences where the doors may be closed after the program begins—late entry may not be possible.
If you arrive too late to safely or appropriately join the offering, your absence may be treated as a late cancellation or no-show, and a refund or credit will not be issued.

Trainings & Certification Programs
Trainings require a significant commitment from both the participant and Wise Owl Wellness.
Once a training has begun:
  • Missed training hours do not automatically qualify for a refund or reduction in tuition.
  • Participants are responsible for arriving on time and completing all required instructional hours.
  • Missed hours may need to be made up before certification can be issued.
  • If individual make-up instruction is required, an additional fee may apply.
  • Completion of required hours, assignments, competencies, and financial obligations may be required before certification is issued.
Specific training agreements and registration terms will take precedence when additional requirements apply.

Communication Matters
We understand that life happens. Illness, family emergencies, transportation issues, unexpected work obligations, and other circumstances can interfere with even the best-laid plans.
When something happens, please communicate with us.

There is an important difference between an unexpected circumstance that is communicated promptly and repeatedly missing appointments, classes, payments, or commitments without communication.

We will always strive to approach individual circumstances with compassion while maintaining boundaries that are fair to our instructors, practitioners, other participants, and our business.

Our Commitment to You
These policies are not intended to be punitive. They allow Wise Owl Wellness to maintain small class sizes, fairly compensate instructors and practitioners, prepare appropriately for trainings and events, and continue providing high-quality experiences.
By scheduling an appointment or registering for a class, workshop, event, or training with Wise Owl Wellness, you acknowledge and agree to the cancellation, no-show, and late-arrival policies applicable to your reservation.

​Thank you for respecting our time, our teachers, our practitioners, and your fellow participants.

Wise Owl Wellness
Revised August 2026
Minimum Enrollment, Weather & Emergency Closure Policy
Wise Owl Wellness puts considerable time, preparation, planning, and resources into every class, workshop, event, training, and special offering we provide. At the same time, some offerings require a minimum number of registered participants to make the experience practical and sustainable. Unexpected circumstances such as severe weather, unsafe travel conditions, power outages, facility problems, instructor emergencies, or other events outside our control may also occasionally require us to modify or cancel an offering. This policy explains when Wise Owl Wellness may cancel an offering, how participants will be notified, and what happens to payments when Wise Owl Wellness initiates the cancellation.

Minimum Enrollment Requirements
Unless otherwise stated for a specific offering, Wise Owl Wellness requires a minimum of three registered participants for a regularly scheduled class, workshop, or event to proceed. Certain trainings, specialty workshops, retreats, or collaborative events may have different minimum enrollment requirements. When applicable, those requirements will be communicated in the registration information. Registration means that the participant has completed the required registration process and, when applicable, submitted the required payment or deposit. Expressing interest, responding to a social media event, or verbally indicating an intention to attend does not constitute confirmed registration.

Advance Registration
Advance registration helps Wise Owl Wellness determine whether sufficient enrollment exists for an offering to proceed.
Unless otherwise stated, participants are encouraged to register at least three days before the scheduled offering.
When minimum enrollment has not been reached by the applicable registration deadline, Wise Owl Wellness reserves the right to cancel or reschedule the offering. Waiting until the day of an event to register may mean that an offering has already been canceled due to insufficient enrollment.

Cancellation Due to Low Enrollment
When an offering does not meet its minimum enrollment requirement, Wise Owl Wellness may:
  • Cancel the offering.
  • Reschedule it for another date.
  • Combine it with another scheduled offering when appropriate.
  • Offer participants the option of transferring to another comparable class or event.
Whenever possible, registered participants will be notified promptly after the cancellation decision has been made.

When Wise Owl Wellness Cancels
If Wise Owl Wellness cancels an offering, participants will not lose the amount they paid for that canceled service.
Depending on the circumstances, participants may be offered one or more of the following options:
  • A full refund of the amount paid for the canceled offering.
  • A credit toward another Wise Owl Wellness offering.
  • A transfer to a rescheduled date.
  • A transfer to another comparable class, workshop, event, or training when available.
When Wise Owl Wellness completely cancels an offering and does not provide the scheduled service, participants may request a refund rather than being required to accept a credit.

Deposits
When Wise Owl Wellness CancelsWise Owl Wellness deposits are generally non-refundable when the participant chooses to cancel or withdraw from an offering. However, if Wise Owl Wellness cancels the entire training, workshop, or event and does not provide a reasonable rescheduled option that the participant accepts, payments made toward that canceled offering, including the deposit, may be refunded.
This distinction is important:
Participant cancellation: applicable cancellation and refund policies apply.
Wise Owl Wellness cancellation: participants will not be required to forfeit payment for a service Wise Owl Wellness did not provide.

Weather & Unsafe Travel Conditions
Arizona weather can vary significantly by location and season. Monsoon storms, flash flooding, wildfire conditions, snow, ice, extreme heat, road closures, and other weather-related circumstances may affect the safety of an in-person offering.
Wise Owl Wellness reserves the right to cancel, delay, relocate, modify, or move an offering online when weather or travel conditions create a reasonable safety concern.
The decision may consider:
  • Local weather conditions.
  • National Weather Service warnings.
  • Road conditions or closures.
  • Flash flood warnings.
  • Wildfire activity.
  • Snow or ice.
  • Facility accessibility.
  • Instructor travel conditions.
  • Power or utility availability.
  • Other relevant safety information.
Participant and instructor safety will take priority over holding an event as originally scheduled.

Weather Conditions May Differ by Location
Because Wise Owl Wellness offerings may occur in different locations or at partner locations, weather conditions affecting the event location may differ from conditions where an individual participant lives.
Wise Owl Wellness will make cancellation decisions based primarily on conditions affecting:
  • The location of the offering.
  • Reasonable access to that location.
  • The instructor or practitioner's ability to safely reach the location.
  • The overall safety of conducting the activity.
Participants should also use their own judgment regarding personal travel conditions.
A decision by Wise Owl Wellness to proceed with an offering does not mean that every participant should travel if conditions are unsafe where they are located.

Participant Weather-Related Cancellations
If an offering remains scheduled but a participant determines that traveling would be unsafe because of severe weather or hazardous road conditions affecting them, the participant should contact Wise Owl Wellness as soon as possible.
Depending on the circumstances and type of offering, Wise Owl Wellness may offer:
  • A class credit.
  • Transfer to another date.
  • Access to an online option when available.
  • Another reasonable accommodation.
Refunds or credits for individual weather-related absences are not automatically guaranteed when the offering itself proceeds as scheduled, but legitimate safety concerns will be considered reasonably.
We do not expect anyone to risk unsafe travel simply to avoid losing a class or session payment.

Power Outages & Facility Problems
Occasionally, circumstances affecting a facility may prevent an offering from proceeding safely or appropriately.
Examples include:
  • Power outages.
  • Loss of heating or air conditioning during unsafe temperatures.
  • Water outages.
  • Plumbing problems.
  • Building damage.
  • Facility closure.
  • Security concerns.
  • Internet outages affecting an online offering.
  • Equipment failure essential to the scheduled service.
  • Other unexpected facility-related problems.
Wise Owl Wellness may delay, relocate, reschedule, move online, or cancel the offering depending on the circumstances.

Instructor Illness or Emergency
An offering may occasionally need to be canceled because of instructor illness, injury, family emergency, transportation emergency, or another unexpected circumstance. When possible, Wise Owl Wellness may arrange for a qualified substitute instructor.
If an appropriate substitute is unavailable, the offering may be rescheduled or canceled.
Participants will be notified as soon as reasonably possible.

Emergency Closures
Wise Owl Wellness may cancel or close an offering because of circumstances including:
  • Severe weather.
  • Wildfire.
  • Flooding.
  • Evacuation orders.
  • Utility outages.
  • Public safety emergencies.
  • Building or facility emergencies.
  • Government orders.
  • Natural disasters.
  • Significant transportation disruptions.
  • Instructor emergencies.
  • Other circumstances that make proceeding unsafe, impractical, or impossible.
Some circumstances may arise with little or no advance warning.
In these situations, Wise Owl Wellness will communicate information as quickly as reasonably possible.

Moving an Offering Online
When appropriate, an in-person class, workshop, lecture, or training may be moved to Zoom or another online format instead of being canceled. Whether an online substitution is appropriate will depend on the nature of the offering.
For example, some lectures, yoga classes, meditation practices, discussions, and educational sessions may transition successfully online. Hands-on training, partner practice, certain assessments, or services requiring specialized equipment may need to be rescheduled instead. Participants will be notified if the delivery format changes.

How Participants Will Be Notified
When an offering is canceled, delayed, relocated, or moved online, Wise Owl Wellness will make reasonable efforts to contact registered participants using the contact information provided during registration.
Notification may occur through:
  • Email.
  • Text message.
  • Telephone.
  • Registration platform notification.
  • Wise Owl Wellness social media or online community announcements when appropriate.
Participants are responsible for providing accurate contact information and checking communications when severe weather or another potential disruption is occurring.

Last-Minute Cancellations
We will provide as much notice as circumstances reasonably allow. However, emergencies do not always provide advance notice.
A power outage, sudden instructor illness, severe storm, wildfire condition, facility problem, road closure, or other emergency may require cancellation shortly before an offering begins. A last-minute cancellation does not change a participant's eligibility for the appropriate refund, credit, transfer, or rescheduling option when Wise Owl Wellness initiates the cancellation.

Multi-Session Series & Trainings
If one meeting of a multi-session series or training must be canceled by Wise Owl Wellness, we will generally attempt to reschedule or replace the missed instructional session rather than cancel the entire program.
Depending on the program, replacement may include:
  • A rescheduled meeting.
  • An additional training date.
  • An approved online session.
  • Equivalent instructional content.
  • Another appropriate make-up option.
If Wise Owl Wellness cannot reasonably replace required training hours, an appropriate adjustment, credit, or partial refund may be provided for the portion that was not delivered.

Retreats, Special Events & Third-Party Venues
Offerings involving retreat centers, hotels, rented venues, guest instructors, travel, catering, or other third-party providers may be subject to additional cancellation terms. These terms will be communicated when applicable.
Wise Owl Wellness cannot guarantee reimbursement of expenses participants independently incur for:
  • Travel.
  • Hotels.
  • Transportation.
  • Meals.
  • Childcare.
  • Lost wages.
  • Other personal expenses.
Participants attending destination or travel-based programs are encouraged to consider appropriate travel protection when significant non-refundable expenses are involved.

Circumstances Beyond Our Control
Certain extraordinary circumstances may prevent Wise Owl Wellness from delivering an offering as originally planned.
When this occurs, our first goal will generally be to provide a reasonable alternative, such as rescheduling, relocation, replacement instruction, or an appropriate online option. If the service cannot reasonably be provided, Wise Owl Wellness will determine the appropriate refund or credit for the portion of the service that was not delivered, consistent with applicable law and the circumstances.

Communication Matters
If you are uncertain whether a class, workshop, training, or event is proceeding because of weather or another emergency, please check your email, text messages, or other Wise Owl Wellness communications before traveling. Please also communicate with us when circumstances affect your ability to attend. A quick conversation often allows us to find a reasonable solution.

Participant Acknowledgment
By registering for a Wise Owl Wellness class, workshop, event, series, training, or other offering, participants acknowledge that:
  • Some offerings require minimum enrollment to proceed.
  • Wise Owl Wellness may cancel an offering that does not meet minimum enrollment.
  • Advance registration helps determine whether an offering will proceed.
  • Wise Owl Wellness may modify, reschedule, relocate, move online, or cancel an offering when weather, emergencies, facility issues, instructor emergencies, or other circumstances make the original plan unsafe or impractical.
  • Participants will be offered an appropriate refund, credit, transfer, rescheduling option, or replacement service when Wise Owl Wellness cancels or cannot provide a paid offering, according to the circumstances and applicable policies.
  • Participants remain responsible for making safe personal travel decisions.
Safety Before SchedulingWe value every registration and never take lightly the decision to cancel an offering.
At the same time, we will not compromise safety simply to keep something on the calendar. Our goal is to communicate clearly, make fair decisions, and ensure that when circumstances change, our participants are treated respectfully.

Wise Owl Wellness
Revised August 2026
Privacy, Confidentiality, Photography, Recording & Online Participation Policy
Wise Owl Wellness is committed to creating an environment where clients, students, trainees, and participants feel respected and comfortable sharing information necessary for safe and appropriate participation. Our services may involve personal conversations, health and intake information, payment records, photographs, online participation, hands-on training, and other information that deserves thoughtful handling.

Personal Information & Participant Records
Wise Owl Wellness may collect information necessary to provide services, administer programs, process payments, communicate with participants, and maintain appropriate business records.
Depending on the service or program, this may include:
  • Name and contact information
  • Emergency contact information
  • Registration information
  • Intake and consent forms
  • Relevant health history
  • Injuries, limitations, or contraindications disclosed by the participant
  • Areas of pain, sensitivity, or requested focus
  • Consent and touch preferences
  • Attendance records
  • Training and certification records
  • Assignments, assessments, and practicum records
  • Payment and transaction information
  • Communications regarding services or participation
  • Incident or injury reports
  • Photography or recording permissions
Wise Owl Wellness will make reasonable efforts to keep participant information private, organized, and accessible only to individuals who have a legitimate business or professional reason to access it.

Intake Forms & Health Information
Information provided on intake, consent, and health-history forms is collected to help instructors and practitioners provide services more safely and appropriately. Participants are encouraged to disclose information relevant to safe participation while understanding that Wise Owl Wellness generally does not need a complete medical history. Health information disclosed to Wise Owl Wellness will be treated respectfully and shared internally only when reasonably necessary for safety, administration, or delivery of the applicable service. Unless specifically operating through a healthcare service subject to different legal requirements, Wise Owl Wellness should not be assumed to be a medical provider or HIPAA-covered healthcare practice.

Confidentiality of Conversations
Private conversations between a participant and a Wise Owl Wellness practitioner, instructor, or staff member will be treated with appropriate discretion. Information shared during private sessions will not ordinarily be discussed with unrelated participants, students, friends, or community members. However, wellness services should not be understood as providing the same legally protected confidentiality that may exist in relationships with attorneys, physicians, psychotherapists, or other professionals whose communications may be subject to specific legal privileges. We will nevertheless make reasonable efforts to respect your privacy.

Privacy in Group Classes & Trainings
Group environments have different privacy limitations than private sessions. During classes, workshops, trainings, support-oriented discussions, and partner exercises, participants may hear personal information shared by others.
We ask everyone to follow this simple principle: What someone shares about themselves belongs to them.
Participants should not:
  • Repeat another participant's personal story outside the group.
  • Share someone's health information.
  • Post another participant's experience on social media without permission.
  • Photograph or record private conversations.
  • Share screenshots from online classes containing other participants without consent.
  • Identify another participant when discussing a sensitive experience.
Wise Owl Wellness cannot guarantee that every participant in a group will maintain confidentiality, but violations may be addressed under our Code of Conduct.

Limits of Confidentiality
There are circumstances in which Wise Owl Wellness may need or be legally required to disclose information.
Information may be disclosed when reasonably necessary:
  • To comply with a valid legal requirement, court order, subpoena, or other lawful process.
  • To comply with mandatory-reporting obligations.
  • When there is a reasonable concern regarding abuse or neglect that must be reported under applicable law.
  • When disclosure is reasonably necessary to respond to an emergency or immediate safety concern.
  • To obtain emergency assistance.
  • To protect the rights, safety, or property of Wise Owl Wellness or others when permitted by law.
  • To process transactions or conduct necessary business operations through service providers.
  • When the participant has authorized the disclosure.
Wise Owl Wellness will not promise absolute confidentiality when doing so would conflict with applicable law or safety obligations.

Payment Information
Payment information will be handled through the payment methods and processing systems used by Wise Owl Wellness.
Wise Owl Wellness will make reasonable efforts to protect financial and transaction information. Payment records may be retained when necessary for:
  • Accounting
  • Tax reporting
  • Payment-plan administration
  • Refunds
  • Dispute resolution
  • Business record keeping
  • Compliance with applicable legal requirements
We will not intentionally disclose a participant's payment history or financial circumstances to unrelated participants or members of the public.

Photography, Video & Audio Recording
Participation in a Wise Owl Wellness offering does not automatically constitute consent to be photographed, filmed, or recorded.
When Wise Owl Wellness intends to capture identifiable photographs, video, or audio for marketing, educational, promotional, or other purposes, participants will be informed and permission will be obtained when appropriate. Participants may decline photography or recording without being excluded from the underlying service whenever reasonably possible.
Consent to photography is separate from consent to video or audio recording.

Photography & Recording Consent
Participants may be given the opportunity to indicate whether they consent to:
☐ Photography
☐ Video recording
☐ Audio recording
☐ Use on Wise Owl Wellness social media
☐ Use on the Wise Owl Wellness website
☐ Use in promotional materials
☐ Use for educational purposes
Participants may ask questions about the intended use before providing consent. When feasible, a participant who does not wish to appear in photographs or recordings will be positioned outside the recording area.

Minors & Recording
Identifiable photographs, video, or audio recordings of minors require appropriate permission from a parent or legal guardian.
Wise Owl Wellness will also respect the minor's wishes. A parent or guardian's permission does not mean that a minor must participate in photography or recording when the minor does not wish to do so.

Student Photography During Trainings
Photography during professional trainings may be permitted for personal educational reference when specifically authorized by the instructor. Students must obtain permission before photographing:
  • The instructor.
  • A demonstration partner.
  • Another student.
  • Hands-on techniques involving another person's body.
  • Personal notes, assignments, or materials belonging to someone else.
An instructor's permission to photograph one demonstration does not constitute blanket permission to photograph the entire training.
Participants who do not wish to be photographed must be respected.

Video & Audio Recording of Trainings
Students may not independently video-record or audio-record Wise Owl Wellness trainings, lectures, demonstrations, private conversations, or instructional sessions without prior permission.
This protects:
  • Participant privacy.
  • Instructor intellectual property.
  • Confidential discussions.
  • Training materials.
  • Individuals receiving demonstrations.
  • The integrity of the learning environment.
When recording is permitted, Wise Owl Wellness may establish limitations regarding what may be recorded and how the recording may be used.

Wise Owl Wellness Recordings
Wise Owl Wellness may occasionally record an online or in-person class, workshop, lecture, demonstration, or training for educational purposes. Participants will be informed when a session is being intentionally recorded.
When possible, recordings will focus primarily on the instructor and instructional content rather than individual participants.
If participant interaction will be prominently included, appropriate notice or consent will be provided.

Online & Zoom Participation
Online offerings create unique privacy considerations. Participants should understand that when joining an online class, workshop, or training, their:
  • Display name
  • Camera image
  • Voice
  • Background
  • Chat messages
  • Questions
  • Other information they voluntarily share
may be visible or audible to other participants. Participants are responsible for choosing an environment that provides the level of privacy they need.

Creating an Appropriate Online Environment
For online classes and trainings, participants should join from an environment that is reasonably safe and appropriate for the activity.
Participants are encouraged to:
  • Choose a private or quiet space when possible.
  • Wear clothing appropriate for the activity.
  • Position the camera appropriately.
  • Keep confidential documents or identifying information out of camera view.
  • Use headphones when additional privacy is needed.
  • Avoid participating while driving.
  • Ensure sufficient physical space for movement practices.
  • Minimize interruptions when possible.
For movement-based practices, participants are responsible for ensuring that their physical environment is reasonably free of obstacles and hazards.

Camera Expectations
For general online wellness classes, participants may ordinarily choose whether to have their camera on unless otherwise stated.
However, camera participation may be required for certain trainings, assessments, practicums, or certification programs.
For example, an instructor may need to observe:
  • Technique.
  • Body mechanics.
  • Participation.
  • Practice teaching.
  • Demonstrated competency.
  • Required training hours.
When visual observation is necessary to verify attendance or competency, a participant who chooses not to use their camera may not be able to receive credit for that portion of the training. Any such expectations should be communicated as part of the program requirements.

Privacy of Other Online Participants
Participants may not photograph, screenshot, screen-record, audio-record, or otherwise capture an online Wise Owl Wellness session without permission. This includes screenshots containing other participants. Participants may not post screenshots, recordings, chat messages, or another person's comments to social media or elsewhere without appropriate permission.
Being visible on Zoom is not consent to having your image captured or published.

Online Session Recordings
Some online classes or trainings may be recorded by Wise Owl Wellness and made available to registered participants.
When a recording will be made, participants will be notified. Availability of recordings is not guaranteed unless specifically included with the offering.
Recordings may:
  • Be available only for a limited period.
  • Be restricted to registered participants.
  • Exclude breakout rooms or private discussions.
  • Be edited to protect participant privacy.
  • Be unavailable when recording would compromise confidentiality.
  • Be withheld when technical problems prevent successful recording.
Participants should attend live whenever live attendance is required for certification.

Recordings Do Not Automatically Replace Attendance
Access to a recording does not necessarily satisfy attendance requirements for a training or certification.
Certain instructional hours may require:
  • Live participation.
  • Instructor observation.
  • Partner practice.
  • Demonstration of competency.
  • Discussion.
  • Assessment.
  • Supervised practice.
Wise Owl Wellness will determine whether recorded content may be used to satisfy missed training hours.

Technology Problems
Participants are responsible for having reasonable access to the technology necessary for online participation, including a compatible device and internet connection. We understand that technology occasionally fails. If a participant experiences a temporary connection problem, they should attempt to reconnect and communicate with the instructor when possible.
For certification programs, significant missed instructional time caused by technology problems may need to be made up.
If Wise Owl Wellness experiences a significant technical failure that prevents delivery of the scheduled program, we will make reasonable efforts to provide:
  • A rescheduled session.
  • Replacement instruction.
  • Appropriate recorded material when suitable.
  • Another reasonable alternative.
Technology difficulties do not automatically guarantee a refund when the scheduled instruction was otherwise provided and accessible.

Confidential Discussions & Breakout Rooms
Certain trainings or workshops may involve personal reflection, discussion, partner exercises, or breakout rooms.
Unless participants are clearly informed otherwise, these spaces should not be recorded. Participants are expected to respect the privacy of what others voluntarily share. Personal stories shared during an educational experience should not become social media content, testimonials, case studies, or teaching examples without the individual's permission.

Testimonials
Wise Owl Wellness may invite participants to provide testimonials about their experience. Testimonials are voluntary.
Providing feedback does not automatically give Wise Owl Wellness permission to publicly use a participant's:
  • Full name.
  • Photograph.
  • Video.
  • Personal story.
  • Health information.
  • Identifying information.
Appropriate permission will be obtained before identifiable testimonials are publicly used.

Confidentiality During Trainings
Professional trainings may involve practice sessions in which students learn information about one another's bodies, injuries, comfort levels, experiences, or personal boundaries. Students are expected to treat this information respectfully.
Information learned about a practice partner should be used only as necessary for safe participation and learning.
Training with someone does not give you permission to discuss their personal information outside the educational setting.

Violations of Privacy or Recording Policies
Serious or repeated violations of this policy may result in:
  • A request to stop photographing or recording.
  • Deletion of unauthorized material when appropriate and lawful.
  • Removal from a class or training.
  • Loss of access to online communities or recordings.
  • Disciplinary action within a certification program.
  • Dismissal from a program in serious circumstances.
  • Restrictions on future participation.
Unauthorized recording involving harassment, exploitation, sexual misconduct, or another significant violation may also be addressed under the Wise Owl Wellness Code of Conduct.

Our Commitment to You
Wise Owl Wellness will make reasonable efforts to:
  • Respect your personal information.
  • Maintain appropriate professional discretion.
  • Protect participant records.
  • Obtain appropriate permission for photography and recording.
  • Clearly identify when a session is being recorded.
  • Respect participants who decline promotional photography.
  • Protect the privacy of online participants.
  • Maintain appropriate boundaries around training materials.
  • Disclose information when required by law or reasonably necessary for safety.
At the same time, privacy is a shared responsibility. We ask every person in our community to protect not only their own privacy, but also the privacy, stories, images, and experiences of others.

Participant Acknowledgment
By participating in a Wise Owl Wellness service, class, workshop, event, online offering, training, or certification program, you acknowledge that you have read, understand, and agree to applicable privacy and participation requirements.
Privacy matters. Consent matters. Confidentiality matters. Permission matters.
When in doubt, ask before sharing, photographing, recording, or posting.

Wise Owl Wellness
Revised August 2026
Policy for Services & Sessions with Minors
Wise Owl Wellness is committed to providing a safe, respectful, professional, and age-appropriate environment for all participants. Additional boundaries and consent procedures apply whenever services are provided to anyone under the age of 18.
This policy applies to private sessions, yoga and movement instruction, Thai bodywork, somatic practices, meditation, breathwork, energy work, sound healing, workshops, classes, and other services offered by Wise Owl Wellness unless a specific program has additional requirements.

Parent or Legal Guardian Consent
Anyone under the age of 18 must have the written consent of a parent or legal guardian before participating in an individual service or session.
The parent or legal guardian is responsible for:
  • Completing and signing all required consent, intake, and liability forms.
  • Providing accurate information regarding the minor's needs, limitations, allergies, injuries, medications when relevant to safe participation, and other information necessary for the service being provided.
  • Informing the practitioner or instructor of any restrictions or accommodations that may affect participation.
  • Providing current emergency contact information.
  • Reviewing the nature of the service with the minor before participation.
Parental or guardian consent does not replace the minor's own consent. A minor will never be required to participate in a practice, receive touch, or continue a session when they indicate that they do not wish to do so.

Parent or Guardian Presence
For private, one-on-one services involving a minor, a parent or legal guardian must generally remain on the premises for the duration of the appointment.

Wise Owl Wellness may require the parent or guardian to remain in the treatment or practice room depending on the minor's age, the type of service being provided, and the professional judgment of the practitioner.

For younger children or services involving hands-on bodywork, a parent or legal guardian may be required to remain present in the room for the entire session. Exceptions may be considered for older teenagers when appropriate, provided that written parental or guardian consent has been obtained and the practitioner is comfortable proceeding. Wise Owl Wellness reserves the right to require an adult's presence at any time.

Consent for Touch
Some Wise Owl Wellness services may involve appropriate physical contact, including assisted yoga, Thai bodywork, restorative positioning, somatic practices, or other hands-on techniques.
Before any hands-on service:
  • The nature and purpose of the touch will be explained in age-appropriate language.
  • Permission will be obtained from both the parent or guardian and the minor.
  • The minor may decline any technique or area of contact.
  • Consent will be treated as ongoing, not as a one-time authorization.
  • The practitioner will check in as appropriate throughout the session.
  • The minor may ask for a technique to be modified or stopped at any time.
Silence, lack of resistance, or parental permission alone will not be interpreted as the minor's consent.
If a minor appears uncomfortable, distressed, hesitant, or asks for the practice to stop, the practitioner will stop or modify the activity.

Professional Boundaries
All interactions with minors must remain professional, appropriate, and directly related to the service being provided.
Practitioners and instructors will:
  • Use only appropriate, service-related touch.
  • Maintain appropriate draping, clothing, and physical boundaries for the service.
  • Clearly explain hands-on techniques before performing them.
  • Avoid unnecessary physical contact.
  • Respect requests for additional personal space or modifications.
  • Never pressure a minor to discuss personal information beyond what is reasonably necessary for safe participation.
  • Maintain clear practitioner/student or practitioner/client boundaries at all times.
Clothing & Hands-On Bodywork
For Thai bodywork and other clothed hands-on practices, minors must remain appropriately clothed throughout the session.
Loose, comfortable clothing that allows safe movement is recommended.
Any technique that the practitioner determines is inappropriate because of the participant's age, comfort level, physical development, clothing, positioning, or other circumstances will not be performed.

Group Classes & Workshops
Minors participating in group yoga classes, workshops, trainings, or events must have parental or guardian permission when required by Wise Owl Wellness.
Some offerings may have minimum-age requirements because of their content, physical demands, subject matter, or format.
  • Thai Bodywork: Wise Owl Wellness refuses to work on any child under the age of 10. Ages 10-17 require a parent/guardian to be present during each session.
  • Yoga / Meditation / Sound Healing: Wise Owl Wellness refuses to work with any child under the age of 10. Ages 10-17 require a parent/guardian to be present during each class/session.
Parents and guardians should review the description of an offering before registering a minor. Wise Owl Wellness reserves the right to determine whether a particular class, workshop, training, or event is appropriate for a minor participant.

Photography, Video & Social Media
Participation in a Wise Owl Wellness service does not automatically constitute permission to photograph or record a minor.
A parent or legal guardian's separate permission must be obtained before identifiable photographs, video, testimonials, or other media featuring a minor are used for promotional, educational, website, or social media purposes.
A minor's wishes regarding photography and recording will also be respected.

Privacy & Confidentiality
Wise Owl Wellness will respect a minor participant's privacy while recognizing the responsibilities of parents and legal guardians.
Information shared during a session will be handled professionally and with appropriate discretion. However, confidentiality cannot be guaranteed when disclosure is required by law or when there is a concern involving the safety or welfare of a minor.
Wise Owl Wellness practitioners will comply with applicable mandatory-reporting and other legal obligations.

Right to Stop or Decline a Session
Wise Owl Wellness reserves the right to modify, discontinue, decline, or reschedule a service involving a minor whenever the practitioner believes that continuing would be inappropriate, outside the practitioner's scope of practice, or inconsistent with the minor's physical or emotional safety.
A practitioner may also recommend that the parent or guardian seek assistance from an appropriately licensed healthcare, mental health, or other qualified professional when a minor's needs fall outside the services or scope of Wise Owl Wellness.

Our Commitment
Working with minors requires an additional level of care, communication, consent, and professional responsibility.
Our goal is to create an environment in which minors understand that their body belongs to them, their boundaries matter, and they have the right to say no, ask questions, request modifications, or stop participating at any time.
Parents and guardians are encouraged to ask questions about any service before scheduling an appointment for a minor.
By registering a minor for a Wise Owl Wellness service, the parent or legal guardian acknowledges that they have reviewed and agree to applicable policies and will complete any required consent documentation before the minor participates.

Wise Owl Wellness
Revised August 2026
Refund Policy
Wise Owl Wellness understands that circumstances change and that there may be times when you are unable to complete a training, series, program, or scheduled service. This policy is designed to provide clear and consistent guidelines while recognizing the time, preparation, materials, and resources committed to each participant.

Deposits
All deposits are non-refundable. Deposits reserve your space and allow Wise Owl Wellness to begin planning and preparing for your participation. This includes deposits for trainings, certification programs, workshops, series, retreats, special events, and other offerings. If you choose to withdraw or cancel, your deposit will not be refunded.

Gift Cards
All Wise Owl Wellness gift card purchases are final and non-refundable.
Gift cards:
  • Have no cash value and cannot be redeemed for cash.
  • Are not eligible for refunds after purchase.
  • May be used toward eligible Wise Owl Wellness services and offerings according to the terms associated with the gift card.
  • Are subject to any applicable laws governing gift cards.

Trainings, Certifications & Multi-Session Series
If you register for a training, certification program, or multi-session series and decide to withdraw after the program has begun, a portion of your remaining balance may be eligible for a refund or adjustment. Refunds are not automatically calculated based solely on the number of sessions remaining.
Wise Owl Wellness will consider:
  • The non-refundable deposit.
  • The portion of the training or series already attended.
  • Materials, manuals, online content, recordings, or other resources already provided.
  • Administrative and preparation costs already incurred.
  • Any services or instructional hours already received.
  • The terms provided at the time of registration.
Any approved refund will apply only to the eligible unused portion of the program.
Services, training hours, materials, or other benefits already received are not refundable.

Individual Sessions & Appointments
Payments made for individual sessions that have not yet been attended or provided may be eligible for a refund, subject to our Cancellation, No-Show & Late Arrival Policies.
If the appointment is canceled within the required cancellation period, an eligible prepaid amount may be refunded or, when requested and available, applied as a credit toward another service. Late cancellations and no-shows may not be eligible for a refund.

Classes, Workshops & Special Events
Refund eligibility for individual classes, workshops, and special events may depend on the specific offering and how far in advance the cancellation is made. Some events involve advance expenses, limited enrollment, guest facilitators, supplies, venue costs, or other commitments that cannot be recovered after registration. When an offering has its own refund or cancellation terms, those terms will take precedence over this general policy.

Completed Services
No refunds will be issued for services that have already been provided.
This includes completed:
  • Private sessions or appointments
  • Classes
  • Workshops
  • Training hours
  • Certification programs
  • Digital or recorded educational content that has already been accessed
  • Other services that have already been delivered
Dissatisfaction with a completed service does not automatically qualify the service for a refund. We encourage participants to communicate concerns with Wise Owl Wellness so that we have an opportunity to address them appropriately.

When Wise Owl Wellness Cancels
If Wise Owl Wellness cancels a session, class, workshop, training, or event and does not provide an appropriate rescheduled date or alternative, payments associated with the canceled portion will be eligible for a refund.
Participants will not be penalized when Wise Owl Wellness is responsible for the cancellation.

Payment Plans
Enrollment in a payment plan does not change the applicable refund policy.
If you withdraw from a training or series while making payments, your account will be reviewed to determine:
Total program cost
− non-refundable deposit
− value of services/materials already received
− any eligible refundable unused portion
= amount owed or potentially refundable
Depending on when you withdraw and what has already been provided, you may receive a partial refund, have future payments canceled or adjusted, or still have a remaining balance due.
Stopping attendance does not automatically cancel a payment plan. You must communicate your withdrawal directly with Wise Owl Wellness.

Refund Requests
All refund requests should be submitted directly to Wise Owl Wellness.
Approval and the amount of any refund will be determined according to this policy and any additional terms associated with the specific offering.
Refunds, when approved, will generally be returned using the original payment method when reasonably possible.

Communication Matters
We understand that life happens. Illness, family circumstances, financial challenges, relocation, and unexpected changes can affect someone's ability to continue participating.
Please communicate with us as soon as you know that you may need to withdraw or cancel.

Our goal is to approach these situations with compassion while maintaining policies that are fair to participants, instructors, practitioners, and Wise Owl Wellness.

By purchasing a service, registering for an offering, paying a deposit, or entering into a payment plan with Wise Owl Wellness, you acknowledge and agree to the refund and cancellation terms associated with your purchase.

Wise Owl Wellness
Revised August 2026
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